Digital and Commercial Recruitment
85 Great Portland St, 1st Floor, London, W1W 7LT
07969 066 752
Digital & eCommerce Recruitment
0204 525 1548

Current Roles

Customer Service Advisor

We are looking for an experienced Customer Service Executive to join our growing company in the Customer Service Team.
You will be passionate about delivering an amazing customer experience, 2 years in a customer service environment with exposure to a senior level

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Office Coordinator

The main role of the Office Coordinator is to work as team member within the HR department, be responsible for the administration, organisation and smooth running of the office, providing an efficient and effective environment. To create a positive and welcoming environment for visitors and deliver a quality administrative support service to meet our clients requirements.

You will have the ability to use your own initiative and work to tight deadlines, hold excellent communication and written skills, organisational and problem solving abilities are also necessary attributes for this role. To maintain and develop your skills to keep up with the demands of changing technology, working practice and flexible working.

In return you will receive a competitive salary, great working hours Monday-Friday 8:30-4:30pm along with excellent company benefits.

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Telesales Administrator

Telesales Administrator

Duties will include:

Making 35 plus outbound calls per day to an established dealer base
Up selling or selling add-ons to incoming calls
Placing orders on the in-house system
Progressing chase carriers if necessary
Arranging collection of faulty goods
Inputting credits on the system
Doing weekly stock availability
Reps reports complete excel spreadsheet.
Contacting end user to arrange delivery date
Promoting & updating special offers
Accuracy and working through outbound calls is the most important part of this Telesales job. You must be a team player who can multitask and willing to go the extra mile should it be needed. You will also be required to attend launch shows once a year.

In return you will receive a competitive salary, commission, early Friday finish and excellent company benefits.

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Field Sales Engineer

As a Field Service Engineer you will be responsible for carrying out effective and efficient installations, services, repairs and calibrations of premium Optical.

Key responsibilities:

Install new equipment and de-commission customer equipment.
Service, repair and calibrate all company instruments and machinery on customer’s premises.
Provide technical support to customers and colleagues.
Identify and escalate any service opportunities.
Support company growth by creating sales leads for equipment and service contracts.
Follow through in meeting commitments, deadlines and resolving escalations.

You will have:

Proven technical competence and experience with equipment maintenance.
The ability to read and interpret technical documents such as engineering documents, operation and maintenance instructions.
Knowledge of PC hardware and be PC literate.
Previous experience of working within a service organisation.
Full driving license.
Desirable: Relevant industry experience or experience from a similar industry and ability to learn new systems.
Desirable: Qualified in an engineering or IT discipline, or hands on engineering experience in electro-mechanical engineering.

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Functional Skills Administrator

Our client are looking to recruit a Functional Skills Administrator to join their passionate and talented team.

Their aim is to ensure that working for them is a rewarding experience. They recognise it is important for their team to have a solid understanding of the products and services they provide; therefore, all new team members will be provided with full training and support.

The purpose of this role is to ensure our products and services are maintained whilst satisfying regulatory requirements, including:

Supporting the quality assurance process for the Functional Skills examinations.
Issuing of results ensuring SE sampling has occurred within the set timescales and the results are accurate.
Review Senior Examiner (SE) weekly reports and action accordingly.
Support and attend (where required) standardisation, QPEC and awarding meetings.
Allocation of completed exam papers to markers within set timescales.
Taking ownership of incidents identified by the team of Markers / Senior Examiners to establish whether they require escalating.
Ensuring incidents of malpractice and / or maladministration are reported to the FS Manager within specified timescales.
Cooperation with the Quality Assurance Advisor’s and or Compliance Team assigned to an incident / investigation.
Review and update Functional Skills guidance documents.
Support the provision of paper-based exams.
Co-ordinate the proctoring (remote invigilation) process. Co-ordinate the proctor sessions, including no shows, review of footage, administration.

You will have previous customer service/admin experience, excellent attention to detail, organisation/time management skills, ability to work to agreed timescales, work well under pressure, effective written and oral communication skills along with working knowledge of Microsoft Office applications. In return you will receive a competitive salary and company benefits.

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Yard Operative

Yard Operative £10.70 per hour

We are currently looking to recruit 2 Yard Operatives for our client to work in a highly motivated environment. Committed to learning operational processes to meet and exceed department KPI’s.

Yard Operative Requirements:

Candidates will be expected to take part in continuous improvement training.

Experience gained in manufacturing or production environments would be desirable.

Forklift driving experience would be an advantage.

Yard Operative Qualifications:

GCSE’s (or equivalent) including English and Maths which must be presented at interview.

A current FLT license is desirable but not essential.

Yard Operative Personal Attributes:

Self-motivated

Good communication skills

Ability to work well within a team

Flexibility

Initial hours 8am – 4.30pm Monday to Friday .

After training period you will need to be prepared to work 12 hour days (6am –6pm).

Group personal contributory pension plan available.

Job Types: Full-time, Permanent

Salary: £10.70 per hour

Benefits:

Company pension
On-site parking
Schedule:

12 hour shift
Day shift
Education:

GCSE or equivalent (preferred)
Work remotely:

No

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